PL ProfitLensGCC ERP by Somar
ERP & SolutionsCMMS & Field ServiceHelpdesk & Maintenance Tickets
CMMS & Field Service

Helpdesk & Maintenance Tickets

Control service intake, client and asset context, assignment, schedule, status, pricing, chat, resolution, and billing draft.

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LiveERPGCC

Capabilities

  • Create breakdown, preventive-maintenance, or installation tickets
  • Link client and installed asset
  • Assign ownership and schedule visits
  • Track active service statuses
  • Use map and export views
  • Refresh contract coverage and pricing
  • Create a maintenance invoice draft for billable work

How it works inside the ERP

  1. Create breakdown, preventive-maintenance, or installation tickets
  2. Link client and installed asset
  3. Assign ownership and schedule visits
  4. Track active service statuses
  5. Use map and export views
  6. Refresh contract coverage and pricing
  7. Create a maintenance invoice draft for billable work

Workflows

Workflows

Maintenance Ticket to Service Billing

Connect service intake, installed asset, scheduling, field visit, resolution, draft approval, official invoice, and collection.

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Important scope note

Calibration is available as a maintenance checklist type, not as a standalone regulatory calibration registry.

Product evidence

This description was reviewed against user-visible interfaces and behavior in:

  • public/modules/maintenance-tickets/view.html
  • public/modules/maintenance-tickets/logic.js