Privacy Policy

Last updated: May 19, 2026. This policy applies to ProfitLens services operated by Somar at profitlens.ae.

1. Who we are

ProfitLens is a cloud business operations platform provided by Somar (“we”, “us”, “our”). For the purposes of applicable data protection laws, Somar acts as the data controller for account, billing, and platform operation data described in this policy.

When you use ProfitLens on behalf of a company, that company is generally responsible for the business content entered into its workspace (for example client records, employee data, orders, and financial entries). Somar processes that content on the company’s instructions to provide the service.

Privacy contact: support@profitlens.ae

2. Who this policy covers

This policy applies to:

Partner/owner accounts that sign in to create or manage company workspaces
Employee and staff accounts created under a company workspace
Portal users invited by a company to use a B2B client purchase portal
Job applicants who use a company’s public careers page, where enabled
Visitors to our public website and support communications

3. Data we process

Depending on how you use ProfitLens, we may process:

Account data: name, email address, Google sign-in profile identifiers, role, company membership, and authentication logs
Workspace data: company settings, operational records you enter (clients, vendors, products, orders, invoices, inventory, HR records, maintenance tickets, dental lab cases, and related files)
Billing data: subscription status, plan, payment references, and limited billing metadata provided by our payment processor (we do not store full payment card numbers)
Portal and commerce data: portal user profiles, order history, account balances, and payment status where online payment is enabled by the company
HR and recruitment data: employee directory information, attendance records, leave requests, payroll inputs, job postings, and applicant submissions where those modules are used
Location data: where enabled by a company, approximate or precise location for geo attendance, field rep check-ins, or driver proof-of-delivery workflows
AI-assisted recruitment: where configured, applicant information submitted for optional automated screening using Google Gemini through our backend
Technical data: IP address, device/browser type, timestamps, error logs, and security events needed to operate and protect the service
Uploaded files: images, documents, signatures, and attachments stored in company-scoped storage when you upload them

4. How we use data

We use personal and company data to:

Provide, maintain, and secure the ProfitLens service
Authenticate users and enforce role-based access within each company workspace
Sync and store workspace content you choose to save in the cloud
Process subscriptions and related billing through our payment provider
Enable optional features such as client portals, online payments, and AI candidate screening when activated by the company
Respond to support requests and investigate abuse or security incidents
Comply with applicable law and enforce our terms

We do not sell personal data.

5. Legal bases (where applicable)

Depending on your jurisdiction, we rely on one or more of the following: performance of a contract, legitimate interests in operating a secure B2B SaaS platform, compliance with legal obligations, and consent where required (for example for certain optional features or cookies where applicable).

6. Service providers and subprocessors

We use trusted infrastructure and service providers that process data on our behalf under appropriate contractual safeguards, including:

Google Firebase / Google Cloud: authentication, database, file storage, hosting, and cloud functions
Paddle: SaaS subscription billing and customer billing portal
Stripe or Paddle (per company setting): optional B2B client online payments configured by a company
Google Gemini: optional AI-assisted recruitment screening when enabled and configured

These providers may process data in countries other than your own. Where required, we use appropriate safeguards for international transfers.

7. Sharing

We may disclose data:

To service providers listed above, solely to operate the service
To comply with law, regulation, court order, or lawful government request
To protect the rights, safety, and security of Somar, our users, or others
In connection with a merger, acquisition, or asset sale, subject to appropriate protections

We do not share company workspace content with other ProfitLens customers.

8. Data retention

We retain data for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Workspace data generally remains available while a company subscription is active. After cancellation or termination, we may retain or delete data after a reasonable period unless a longer retention period is required by law or requested export/backup obligations apply.

Companies should export any records they need before cancelling access. Contact support for data questions related to account closure.

9. Security

We apply reasonable technical and organizational measures, including authenticated access, tenant-scoped data separation, and provider security controls. No method of transmission or storage is completely secure. You are responsible for safeguarding credentials and configuring appropriate user permissions inside your workspace.

10. Your rights

Depending on your jurisdiction (including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data where applicable), you may have rights to access, correct, delete, restrict, or object to certain processing, and to withdraw consent where processing is consent-based.

Workspace users should contact their company administrator first for employee or portal data managed inside a company account. Account holders and billing contacts may contact support@profitlens.ae for platform-level requests. We may need to verify identity before responding.

11. Children

ProfitLens is intended for business use and is not directed to children. We do not knowingly collect personal data from children under 18.

12. Cookies and similar technologies

We and our providers may use cookies, local storage, and similar technologies for sign-in sessions, preferences, security, and basic service functionality. You can control cookies through your browser settings where supported. Disabling certain cookies may affect sign-in or portal functionality.

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after an update means you accept the revised policy, to the extent permitted by law.

14. Contact

For privacy questions or requests: support@profitlens.ae