Last updated: May 19, 2026. This policy applies to ProfitLens subscriptions operated by Somar at profitlens.ae.
This Refund Policy applies to ProfitLens software-as-a-service subscriptions purchased from Somar through our checkout and billing provider, Paddle. It does not govern payments collected by a ProfitLens customer from its own clients through optional B2B portal payment settings (for example Stripe or Paddle configured by the customer).
ProfitLens is sold as a recurring subscription (monthly or annual, as selected at checkout). Subscription fees are charged in advance for the selected billing period and provide access to cloud workspace features, business modules, reports, and related portals where configured for your account.
Prices, taxes, and currency shown at checkout are determined by the active plan configuration and Paddle checkout disclosures at the time of purchase.
Demo or trial experiences that do not complete a paid checkout are not subscriptions and are not billed. This Refund Policy applies only after a paid subscription charge has been made.
You may cancel your subscription through the Paddle customer billing portal (where available in your account menu) or by contacting support@profitlens.ae.
Cancellation stops future renewals. Access generally remains available until the end of the current paid billing period unless otherwise required by law or agreed in writing. Cancelling does not automatically delete workspace data; export any records you need before access ends.
Unless required by applicable law or a separate written agreement with Somar, paid subscription fees are non-refundable once the billing period has started. This includes monthly and annual plans.
We may review refund requests on a case-by-case basis for exceptional circumstances, such as:
Approved refunds, if any, are limited to the affected charge and do not cover subsequent periods already consumed.
If you believe a charge is incorrect, contact us first at support@profitlens.ae so we can investigate before initiating a chargeback. Unjustified chargebacks may result in suspension of service while the dispute is reviewed.
Email support@profitlens.ae with:
We aim to respond within a reasonable business timeframe. Approval is at Somar’s discretion except where mandatory law applies.
Payments are processed by Paddle as merchant of record for ProfitLens subscriptions. Approved refunds, where granted, are returned through the original payment method and may take several business days to appear depending on Paddle, your bank, or card issuer.
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes apply to future purchases and renewals.
Refund and billing questions: support@profitlens.ae